Shipping policy
At Rituva, we aim to make delivery simple, transparent and predictable.
This Shipping Policy explains where we currently ship, the delivery options available, estimated processing and transit times, and what to do if there is a problem with your shipment.
Where We Ship
Rituva currently ships to:
- Croatia
- United Kingdom
- Germany
- Netherlands
- Denmark
- Sweden
We do not currently ship to other countries.
If a delivery destination is not available at checkout, we are unable to accept an order for that destination at this time.
Shipping Options
We currently offer:
Standard Shipping — FREE
Standard Shipping is free on eligible orders to all currently supported Rituva markets.
Priority Processing & Shipping — €4.99
Customers may choose Priority Processing & Shipping for €4.99 or the applicable local-currency equivalent.
Priority orders are given priority handling in our fulfilment process.
Priority Processing & Shipping does not guarantee a specific delivery date unless explicitly stated otherwise at checkout.
Order Processing
Orders are normally processed within approximately:
1–2 business days
Processing times may be longer during:
- weekends;
- public holidays;
- high-demand periods;
- promotional events; or
- circumstances outside our reasonable control.
Orders are not normally processed or dispatched on public holidays.
Estimated Delivery Time
Our current estimated delivery time is approximately:
5–8 business days
This total delivery estimate includes normal order processing and applies to all currently supported Rituva markets. The 1–2 business days of processing are included in this window, not added to it. Delivery may vary depending on the destination, carrier and local delivery conditions.
Delivery estimates are provided as guidance and are not guaranteed delivery dates.
Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Tracking information may take some time to update after the carrier first receives the shipment.
If your tracking has not updated for an unusual period of time, please contact:
Duties, Taxes and Import Charges
Where applicable, Rituva intends to ship orders on a duties-paid basis, so customers should not normally receive unexpected customs duties or import charges when their order arrives.
Applicable consumer-facing taxes are intended to be included in the final price shown for the relevant market.
If a carrier unexpectedly asks you to pay customs duties, taxes or import charges that you believe should already have been covered, please contact us at:
before making payment where reasonably possible.
Delivery Address
Customers are responsible for entering a complete and accurate delivery address at checkout.
Please check your:
- full name;
- street address;
- apartment or unit number;
- postcode;
- city;
- country; and
- contact details
before completing your order.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update the address where operationally possible.
However, once an order has entered fulfilment or has been handed to the carrier, we may no longer be able to change the delivery address.
Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer provided an incorrect, incomplete or inaccessible address, additional shipping costs may apply where permitted by law.
If a parcel is returned to us because of an address issue, please contact our support team so we can determine the appropriate next step.
Delays
Although we aim to deliver within the estimated timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including:
- carrier delays;
- customs processing;
- severe weather;
- strikes;
- public holidays;
- peak shipping periods;
- transport disruption;
- local delivery issues; or
- other force majeure events.
If your shipment is delayed, please contact us and we will assist where possible.
Lost Parcels
If your tracking suggests that a parcel may have been lost, please contact:
We may need to investigate the shipment with the carrier before confirming that it has been lost.
Where a parcel is confirmed as lost, we will arrange an appropriate replacement or refund.
Damaged Parcels
Please inspect your order when it arrives.
If your parcel or product arrives visibly damaged, please contact:
Where possible, please report visible shipping damage within 48 hours of delivery and provide photographs of:
- the shipping box or packaging;
- the damaged product; and
- the shipping label.
The 48-hour request helps us investigate the issue with the carrier and does not remove or reduce any statutory consumer rights you may have.
Missing or Incorrect Items
If your order is missing an item or contains an incorrect product, contact us as soon as possible at:
Please include your order number and, where possible, photographs of the items received.
Where an error has occurred on our side, we will arrange an appropriate replacement, refund or other solution.
Refused and Unclaimed Deliveries
If a customer refuses delivery or does not collect a shipment and the parcel is returned to us, we may deduct reasonable costs associated with the return or failed delivery from any discretionary refund where permitted by law.
This does not affect statutory consumer rights.
Order Cancellations
If you would like to cancel or change an order, contact:
as soon as possible.
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfilment or has been handed to the carrier, cancellation or amendment may no longer be operationally possible.
This does not affect any statutory cancellation or withdrawal rights that apply to your purchase.
Priority Processing & Shipping Refunds
The additional fee paid for Priority Processing & Shipping is generally non-refundable once the priority service has already been provided.
If we are unable to provide the paid priority service, or where applicable consumer law requires otherwise, we will provide the appropriate refund.
Pre-Orders
Rituva does not currently accept pre-orders.
Products available for purchase are intended to be available through our active supplier or fulfilment network.
In the event of an unexpected stock issue after an order has been placed, we will contact you and offer an appropriate solution, which may include waiting for restock, an alternative product where appropriate, or a refund.
Returns
Shipping-related returns are also subject to our Return and Refund Policy.
For voluntary returns and returns under our 90-Day Satisfaction Guarantee, customers are generally responsible for arranging and paying return shipping.
Where a product is defective, damaged or incorrectly supplied, return or replacement shipping costs will be handled in accordance with applicable consumer law and our Return and Refund Policy.
Contact Us
For any questions regarding shipping or delivery, contact:
Rituva
Email: support@getrituva.com
